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Shipping Information
It is worth noting that the overall charge will be reflective on, product, quantity, weight, location and turnaround time. We do our best to deliver items as swiftly as possible, so it may be worthwhile checking order details prior to confirming as we would not want to disappoint.
If you do opt for a fast delivery, in which case, additional costs will incur. This is a result of having your order delivered faster.
This is the date the courier expects your parcel to be delivered at the time of booking. It’s an estimated date only and does not guarantee your parcel will be delivered on this date.
Although our couriers have very high success rates for deliveries (almost 95%), very occasionally things can go wrong and none of the couriers are able to offer a guaranteed service. Plenty of issues, such as bad weather, accidents and heavy traffic, can affect the courier’s route and their ability to deliver your parcel on the estimated delivery date. If this is the case, we’re sorry for the inconvenience caused but if you contact us, we can help reschedule your delivery for the next available day.
We are so glad that you found something you liked. We work as quickly as we can to get your order on it’s way to you. We know it will be worth the wait, but to ease your anticipation we have given you a way to track your orders progress right in your My Account page. From here, you can follow your order every step, from submission to delivery.
Click Here to View Your Order Status
* Please be aware that due to the circumstances surrounding COVID-19, we may experience some delays in shipping. If your order is affected, we will update you. Click here to check the most up-to-date status of your order.
There are some status terms you should know. Below are the different order statuses:
Submitted: You successfully submitted your order to AliBaba! The order will go through a brief review, and will be sent to the warehouse for processing.
Processing: Your order is at an Alibaba warehouse being prepped for shipment. Usually, orders are shipped out within 2 business days.
Shipped: Your order is on its way! A tracking number should have been emailed to you so you can track the item as it makes its way to you.
Delivered: The carrier indicated that they have delivered your items! Double check your tracking to see where they left your package.
Cancelled: Few circumstances can cause an order cancellation:
- Your form of payment could not be successfully processed.
- You cancelled the order.
- Due to an unforeseen circumstance, Alibaba cannot process an order at that time.
Return Initiated: At your request, Alibaba set up a return for an order.
Return Complete: An Alibaba warehouse received the returned item.
How do I check the status of my International Order?
To check the status of your international order, please login to your Alibaba account.
All parcels sent outside of the EU are subject to customs charges. Customs charges are determined when the parcel arrives, therefore it’s impossible for us to determine whether you’ll be charged and by how much in advance.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Alibaba has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Yes. We are currently shipping to more than 100 international countries including Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom and many others. International shipping takes a minimum of 15 business days and all costs are determined at the time of checkout. Also note, we will gladly ship internationally and provide you with the tracking information. Once the item(s) leaves our warehouse and the tracking was assigned the customer has to communicate with the courier for updates(certain restrictions apply). We try our best to meet and exceed customers expectations however when products are placed within the hands of courier service we have no control of the courier practices.
Returns & Refunds
You can find our Returns policy here: https://shop.alibabagida.com/warranty-refund-cancellation/
Please send us an email to [email protected] with the following information:
- Order ID
- Track ID
- Order Informations
- Return Reasons
We normally respond to all return requests within 1-2 business days. Extra processing time may be needed during Holidays. Please keep an eye on your email inbox for our response in the meantime. If you don’t hear back from us, please check your Spam/Junk folder.
If you wish to file a return request for an order, please send us a message through our contact form and provide as much information about the order as possible.
Please note, that a return request can only be made for orders up to 2 days past the delivery date. Once your claim has been received, we will communicate with our supplier to have the claim assessed. We are committed to getting all return claim inquiries assessed in a timely manner. You can typically expect our response to your claim within 4 days and a resolution in no more than 7 days.
We’re really sorry if we’ve made a mistake with your refund!
If this is the case, please get in touch with our Customer Care Team and we’ll try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
- The delivery charge, which is only refunded for cancelled orders under the Distance Selling Regulations or if the goods are faulty.
Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax) or other government agencies of your country.
It is also your responsibility to ensure that you can import Alibaba products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Do check your local requirements before placing an order from our site.
Depending on your state laws, taxes may be charged for any purchases. For more information, please read our terms and conditions – Standard Terms of Sales.
If you are an international customer and received a faulty/damaged item, please contact our customer service for further assistance.